FAQ

Please feel free to contact us if your question is not listed below.

COMMERCIAL

Which solutions do you offer?
We provide solutions based on face recognition technology  for applications in the area of Time & Attendance, Visitor Management, Access Control and Video Surveillance.
Do your systems come with any assistance?
What is the duration of your comprehensive support package?
What does you comprehensive package include?
What is the minimum duration of your support contracts?
Can I try out your services for free?
How do I get a quotation?
What payment methods do you accept?

TECHNICAL

How good is your software?
World class. We employ only the world’s top face recognition algorithms developed by world renowned developers.
How accurate is your algorithm?
Can you deploy multiple face scanners in my premises?
Do you have mobile solutions?
Can your algorithm be tricked by a photo or video?
Do you read or collect any data on people utilizing your services?
Are your solutions "cloud based"?
Why your devices need internet connection?

FAQ about Scanner ID

(A responsible implementation of social distancing)

SYSTEM

What hardware is needed to run the DigiFace Scanner ID?
To run Scanner ID a dedicated PC (windows intel i5 or i7 machine) is required.
Do you provide the hardware?
May I use my own PC?
What kind of cameras may I use?

PRICING

What is the pricing structure?
The pricing has three components:

  • Hardware cost (this is a one-time cost that applies in case you do not already have suitable hardware at your disposal)
  • Installation fee (this is a one-time cost that covers the software installation and machine configuration)
  • License subscription (this cost covers the cost of the license for allowing you to use the software)
What licensing subscription options are available?
How much does the license cost?
Once my subscription expires may I use the PC for other purposes?

FUNCTIONALITIES

How often will I receive the reports?
Reports are automatically generated daily and sent to the predefined email address.
What is the use of the reports?
Does Scanner ID have face recognition functionality?
Does Scanner ID have additional functionalities?
Can I use Scanned ID for surveillance?
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Contact Us

DigiFace Solutions

20 Maxwell Road,#10-09A Maxwell House, Singapore 069113
Tel : +65 6808 7789
Email : support@digifacesolutions.com 
Office Hours : Mon - Fri
08:30am till 06:00pm

Terms of Use and Privacy

The following terms and conditions govern all use of the DigiFace Personal ID (“Application”) and all content and Services available at or through the Application... Read more

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Read more...

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